I really can't complain about my psychiatrist. She's really soft spoken but understanding, accommodating, knows her stuff, is thorough, listens to my sometimes disjointed explanations of my symptoms (this is where my mood chart helps, BIG TIME), and lets me barrage her with whatever questions pop up. In fact, if I were to have any complaint at all, it wouldn't really be with her. It would be with the VA hospital. I'm grateful that the Dept of Veteran Affairs has a major hospital in Philly I can go to for treatment. I just hate that it has the all too familiar "hurry up and wait" operational model like the military. It's the epitome of bureaucracy. Their mental health clinic is fairly decent, but because they are understaffed (like much of the VA as a whole), each psych's patient load is pretty heavy and they are always double booked. If you call and leave a message, it usually takes 2-4 days for your psych to get back to you, and their voicemails are always full.
When you come in for an appointment, the wait time can be torture, sometimes taking 2-3 hours. You arrive for your appointment, sit in the lobby with Vets from Vietnam to Iraq, listen to them argue and swap war & treatment stories, and strain your neck to see if your psych is the one walking through the double doors. Fatigued and bored, you practically leap to your feet when your name is called...if it's your psych, you practically skip off to their office. If it's the receptionist handing you the sheet that lists all your meds, you flop back down on your seat in disappointment. Lots of sighs and complaints punctuate the atmosphere.
While you're waiting for your psych to come rescue you from the chaos of the waiting room, two things ALWAYS happen.
- A fight breaks out...usually between two Vets in their 70's. I've even seen two Vets in wheelchairs go at it. That one was both sad and hilarious to watch
- A Vet with severe war trauma sits in a corner of the waiting room, quietly mumbling to himself...which doesn't seem out of the ordinary at all until he starts hallucinating. Suddenly he's carried off by memories of combat and everyone in the waiting room is either a comrade or an enemy. This usually throws the everyone in the waiting room into a frenzy of confusion, unease, and fear. Sometimes other Vets are triggered and this adds to the erupting chaos. "Code Red, Level 3 on Floor 7" blares over the loud speaker, security shows up, and doctors come rushing out from behind the double doors to help calm the melee.